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Welcome to Client Centre
Click on the Chat Bubble on the bottom right of the website to access Live Chat.
All support, support tickets & training is available: Monday - Friday
(excluding public holidays)
08:00AM - 16:30PM (UTC+02:00)
Support & Ticket Assistance
Don't want to wait for assistance?
Access an online database of extensive manuals, videos and step-by-step process guides. You can also find the link on PropWorx by clicking on Help --> Help Desk
Access Knowledge Base
For the BEST support assistance, send us your query below and a ticket will be created and responded to within 24hrs. This provides us ample time to give you the best feedback!
Submit a Quick ticket
Submit a Ticket
PropWorx is a Windows App and requires the internet to run.
If you have a Mac computer, you must install Boot Camp Assistant (or similar) & Windows before PropWorx can be installed.
Book Online Support
If you are getting an error prompt, please call us. For general help assistance (e.g. email setup, updates, user management, and any other software assistance), you can book in advance here.
Book Support Help
Why not book some online training? You can create your training schedule based on areas you are interested in. Online training sessions are designed to assist clients on a one-on-one basis.
R345.00 (Vat Inc) per hour session
Book Training Sessions
Group Classroom Training
Why not book some classroom group training? Training is delivered over 2 full days in Pretoria, Cape Town and Durban. Delegates receive a certificate of attendance and a printed manual.
R1250.00 (VAT ex) per day
Book Group Training
PropWorx Group Training
Our Training is divided into two full days for Admin and Accounting. PropWorx Lite users would only require Admin training. PropWorx Pro users are recommended to attend both Admin and Accounting Training days.
Day 1: Admin Training (Lite & Pro Users)
Day 2: Bookkeeping Training (Pro Users)
Correspondence: Email & SMSING, Create Email & SMS Templates, PropWorx Codes, Log a Phone Call Note.
Create A New Rental File, Property, and Person.
Loading and Managing Owner & Tenant Expenses & Fees.
Managing the Tenant Statement and bulk charges processing
Distribute Tenant Statements
Manage Arrears & load Legal record
Repairs & Inspections
Load Document & Media files
Reports & Dashboards
Overview of Day-To-Day Bookkeeping Process
Import Bank Statement, Bank Reconciliation, Manual Transactions
Submit, Authorise & Generate Payments
Create Fee Accounts and Pre-defined Fees, Load Fees & Commissions, Reverse Fees
Trust to Business Transfers
What can you expect?
What is Included?
Small dedicated groups (less than 20 people)
Laptop & Manuals provided for training
Interactive Session - you will be able to practice many features yourself
Drinks and finger foods on Arrival & Breaks as well as a delicious Lunch
Arrival & Mid Morning Drinks & Snacks as well as Lunch
Printed Training Manuals
Individual Laptop for practical training*
Certificate of Completion for EAAB non-verifiable CDP points
+27 12 9918593
Menlyn Corporate Park, Pretoria, South Africa