CLIENT CENTRE
CUSTOMER SUPPORT
Monday - Friday (excluding public holidays)
08:00AM - 16:30PM (UTC+02:00)
Remote Assistance, Support & Live Chat Details
Knowledge Base
Access an online database of extensive manuals, videos and step-by-step process guides. You can also find the link on PropWorx by clicking on Help --> Help Desk
Client Support Queries
Send us your query below and a ticket will be created and responded to within 24hrs.
Book Remote Support
If you require technical & error assistance and require us to assist you remotely, you can book it in advance here.
Book Installation
PropWorx is a Windows Application system. If you have a Mac computer, you must install Boot Camp Assistant (or similar) & Windows before Propworx can be installed.
Remote Assistance
Please type in the Session ID from your PropWorx support consultant and download the application.
PROPWORX SOFTWARE TRAINING
General Online Training
Why not book some online training? You can create your own training schedule based on areas you are interested in.
These training sessions designed to assist clients on one-on-one.
R345.00 (Vat Inc) per hour
Group Training Sessions
Why not book some classroom group training? Trainings are delivered over a 2 full days in Pretoria, Cape Town and Durban. MORE INFORMATION
Day 1: Admin Training (Lite & Pro Users)
Day 2: Bookkeeping Training (Pro Users Only)
Getting Started Training
FOR NEW CLIENT ONLY
As part of our onboarding of new clients. These online training sessions will cover the topics to onboard new clients to get setup PropWorx.
PURCHASE ADD ONS
SMS bundle - 250 CREDITS
1 bundle = 250 SMS credits
You can buy multiple bundles at a time. Thus, 4 bundles will give you 1000 credits.
- 1 credit = 1 SMS message (SA Networks) | 2 credit = 1 SMS message (Outside SA)
- Credits do not expire
- * The length of a standard SMS is 160 characters and supports long messages up to 918 characters long, which is equivalent to six concatenated standard SMS’s. Each message part is billed at the cost of one message.
- Please note that credits will only be loaded once the payment reflects in our account.
Online Training
You can create your own training schedule based on areas you are interested in.
These training sessions designed to assist clients on one-on-one.