CLIENT CENTRE
CUSTOMER SUPPORT
Client Support Queries
Send us your query below and a ticket will be created and responded to within 24hrs.
Remote Assistance, Support & Live Chat Details:
Monday - Friday (excluding public holidays)
08:00AM - 16:30PM (UTC+02:00)
Remote Assistance
Kindly request Session ID from your PropWorx support consultant.
Knowledge Base
We have created extensive manuals, videos and step-by-step process. Quickly read up on various articles to better assist you. You can also find the link on PropWorx by clicking on Help --> Help Desk
Book Remote Support
If you require assistance with Installations or any other technical assistance that will require us to assist you remotely, you can book it in advance here (this is not for training on features):
PROPWORX SOFTWARE TRAINING
Schedule Online Training
Why not book some online training? You can create your own training schedule based on areas you are interested in.
These training sessions designed to assist clients on one-on-one.
R150.00 plus VAT (per 30 min session).
Schedule Group Training
Why not book some classroom group training? Trainings are delivered over a 2 full days in Pretoria, Cape Town and Durban. MORE INFORMATION
Day 1: Admin Training (Lite & Pro Users)
Day 2: Bookkeeping Training (Pro Users Only)
Getting Started Training
FOR NEW CLIENT ONLY
As part of our onboarding of new clients. These online training sessions will cover the topics to assist new clients to get setup and acquainted on PropWorx.
PURCHASE ADD ONS
SMS bundle - 250 CREDITS
1 bundle = 250 SMS credits
You can buy multiple bundles at a time. Thus, 4 bundles will give you 1000 credits.
- 1 credit = 1 SMS message (SA Networks) | 2 credit = 1 SMS message (Outside SA)
- Credits do not expire
- * The length of a standard SMS is 160 characters and supports long messages up to 918 characters long, which is equivalent to six concatenated standard SMS’s. Each message part is billed at the cost of one message.
- Please note that credits will only be loaded once the payment reflects in our account.
Online Training
You can create your own training schedule based on areas you are interested in.
These training sessions designed to assist clients on one-on-one.
Database Changes
Database changes and report requests need to be sent to us in writing by the signatory/administrator.
Reactivation of Database
To reactivate a cancelled license, kindly send us an email requesting the reactivation. Please note that there is a reactivation fee of R805.00 incl VAT. Furthermore, a user licence of R1,144.25 incl of VAT will need to be activated for access for one month (please chose the number of licenses below).
PropWorx Licenses (Reactivation of Database)
Please select the number of licenses required during the reactivation period.
Propworx Lite: 6 months Subscription
Purchase a PropWorx LITE user license for a period of 6 months
Propworx Pro: 6 months Subscription
Purchase a PropWorx PRO user license for a period of 6 months