CLIENT CENTRE

 

 

CUSTOMER SUPPORT

 

Monday - Friday (excluding public holidays)

08:00AM - 16:30PM (UTC+02:00)

Remote Assistance, Support & Live Chat Details

 

Knowledge Base

 

Access an online database of extensive manuals, videos and step-by-step process guides. You can also find the link on PropWorx by clicking on Help --> Help Desk

 

Client Support Queries

 

Send us your query below and a ticket will be created and responded to within 24hrs. 

 

Book Remote Support

 

If you require technical & error assistance and require us to assist you remotely, you can book it in advance here.

 

Book Installation

 

PropWorx is a Windows Application system. If you have a Mac computer, you must install Boot Camp Assistant (or similar) & Windows before Propworx can be installed. 

 

 Remote Assistance

 

Please type in the Session ID from your PropWorx support consultant and download the application. 

 

 

 

PROPWORX SOFTWARE TRAINING

 

 

General Online Training

 

Why not book some online training? You can create your own training  schedule based on areas you are interested in. 

These training sessions designed to assist clients on one-on-one.  

R345.00 (Vat Inc) per hour

 

Group Training Sessions

 

Why not book some classroom group training? Trainings are delivered over a 2 full days in Pretoria, Cape Town and Durban. MORE INFORMATION

 Day 1: Admin Training (Lite & Pro Users)

Day 2: Bookkeeping Training (Pro Users Only)

 

Getting Started Training

 

FOR NEW CLIENT ONLY

 

 As part of our onboarding of new clients. These online training sessions will cover the topics to onboard new clients to get setup PropWorx.

 

 

PURCHASE ADD ONS

 

 

SMS bundle - 250 CREDITS

1 bundle = 250 SMS credits 

You can buy multiple bundles at a time. Thus, 4 bundles will give you 1000 credits.

  • 1 credit = 1 SMS message (SA Networks) | 2 credit = 1 SMS message (Outside SA)
  • Credits do not expire
  • * The length of a standard SMS is 160 characters and supports long messages up to 918 characters long, which is equivalent to six concatenated standard SMS’s. Each message part is billed at the cost of one message.
  • Please note that credits will only be loaded once the payment reflects in our account.

Online Training

You can create your own training  schedule based on areas you are interested in. 

These training sessions designed to assist clients on one-on-one.