CLIENT CENTRE

 

 

CLIENT SUPPORT QUERIES

 

Send us your query below and a ticket will be created and responded to within 24hrs

 

SUBMIT A SUPPORT TICKET

 

Support & Live Chat Details:

Monday - Friday (excluding public holidays)

08:00AM - 16:30PM (UTC+02:00)

 

 

Knowledge Base

 

We have created extensive manuals, videos and step-by-step process. Quickly read up on various articles to better assist you. You can also find the link on PropWorx by clicking on Help --> Help Desk

 

 

 LOG IN TO HELP CENTER

 

 Remote Assistance

 

Kindly request Session ID from your PropWorx support consultant.

Call us on +27 12 9918593 

Monday - Friday (excluding public holidays)

08:00AM - 16:30PM (UTC+02:00)

 

 

Book Remote Support

 

If you require assistance with Installations or any other technical assistance that will require us to assist you remotely, you can book it in advance here (this is not for training on features):

 

 

  BOOK REMOTE SUPPORT

 

 

TRAINING BOOKINGS

 

 

Schedule Online Training

 

Why not book some online training? You can create your own training  schedule based on areas you are interested in. 

These training sessions designed to assist clients on one-on-one.  

R150.00 plus VAT (per 30 min session).  

 

  BOOK ONLINE TRAINING

 

Schedule Group Training

 

Why not book some classroom group training? Trainings are delivered over a 2 full days in Pretoria, Cape Town and Durban.

Day 1: Admin Training (Lite & Pro Users)

Day 2: Bookkeeping Training (Pro Users Only)

MORE INFORMATION

 

  BOOK GROUP TRAINING

 

Getting Started Training

 

FOR NEW CLIENT ONLY

 

 These 5 online training sessions are about 30 minutes long and will cover the topics that have been arranged. The sessions are Free of Charge. 

   

 BOOK GETTING STARTED TRAINING

 

 

PURCHASE ADD ONS

 

 

SMS bundle - 250 CREDITS

1 bundle = 250 SMS credits 

You can buy multiple bundles at a time. Thus, 4 bundles will give you 1000 credits.

  • 1 credit = 1 SMS message (SA Networks) | 2 credit = 1 SMS message (Outside SA)
  • Credits do not expire
  • * The length of a standard SMS is 160 characters and supports long messages up to 918 characters long, which is equivalent to six concatenated standard SMS’s. Each message part is billed at the cost of one message.
  • Please note that credits will only be loaded once the payment reflects in our account.

Database Changes

Database changes and report requests need to be sent to us in writing by the signatory/administrator.

Reactivation of Database

To reactivate a cancelled license, kindly send us an email requesting the reactivation. Please note that there is a reactivation fee of R805.00 incl VAT. Furthermore, a user licence of R1,144.25 incl of VAT will need to be activated for access for one month (please chose the number of licenses below). 

PropWorx Licenses (Reactivation of Database)

Please select the number of licenses required during the reactivation period. 

Propworx Lite: 6 months Subscription

Purchase a PropWorx LITE user license for a period of 6 months

Propworx Pro: 6 months Subscription

Purchase a PropWorx PRO user license for a period of 6 months